Terms and Conditions

Removal Van Dulwich Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Dulwich provides removal and associated services to private and business customers. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Company refers to Removal Van Dulwich, the provider of the removal services described in these terms.

Customer refers to the person, firm or organisation booking the services of the Company.

Services means any removal, packing, loading, unloading, transportation, storage, or related services provided by the Company.

Booking means a confirmed request by the Customer for the Company to provide Services on a specified date and time.

Goods means the items, belongings, furniture, equipment, or other property that the Company is engaged to move, handle, pack, store or dispose of.

Site means any location where the Services are to be provided, including collection, delivery and any interim locations.

2. Scope of Services

The Company provides domestic and commercial removal services, including local moves, packing and unpacking, loading and unloading, and transportation of Goods. Services are generally available throughout Dulwich and surrounding areas, subject to availability, access, and any legal or safety restrictions.

The exact scope of Services for each Booking will be set out in the quotation or confirmation issued by the Company. The Company is not responsible for any services or tasks not expressly included in the agreed Booking.

3. Booking Process

All Services must be arranged through a formal Booking. An enquiry or quotation alone does not constitute a Booking.

To make a Booking, the Customer must provide accurate and complete information, including but not limited to:

Detailed collection and delivery addresses.

Full description and volume of Goods to be moved.

Details of access issues, such as stairs, lifts, parking restrictions, or limited entry points.

Any special handling requirements for fragile, bulky, or high-value Goods.

Preferred dates and times for the Services.

The Booking will be confirmed only when the Company has accepted the request and, where applicable, received any required deposit or prepayment. The Company reserves the right to refuse a Booking at its discretion, including when the work cannot be carried out safely, lawfully, or within capacity.

4. Quotations and Pricing

Quotations are based on the information provided by the Customer and are valid for a limited period specified at the time of issue. The Company reserves the right to revise or withdraw a quotation if the information on which it is based is found to be inaccurate, incomplete, or has materially changed.

Unless otherwise stated, quotations do not include:

Fees for parking permits, congestion charges, tolls, ferries or similar charges.

Dismantling or reassembly of furniture or fittings.

Disconnection or reconnection of appliances or equipment.

Additional services requested on the day that were not originally specified.

Prices may be adjusted if:

The volume of Goods is greater than stated.

Access is more difficult than declared, including unexpected stairs, poor vehicle access, or lack of parking.

Waiting times or delays occur due to circumstances outside the Company’s control.

Additional labour or time is required to complete the Services safely.

5. Payments

Payment terms will be communicated at the time of quotation and Booking. The Company may require a deposit, part-payment or full payment in advance to secure the Booking. The Customer must comply with any stated payment deadlines.

Unless otherwise agreed in writing, full payment of the balance is due on or before completion of the Services. For business Customers with approved accounts, specific invoicing and payment terms may apply as set out separately.

Payments may be made using the methods accepted by the Company at the time of Booking. The Company reserves the right to refuse to commence or continue Services if payment has not been received as agreed.

In the event of late or non-payment, the Company reserves the right to charge interest, suspend services, and recover any reasonable costs incurred in the collection of overdue amounts.

6. Cancellations and Amendments

The Customer may cancel or amend a Booking by providing notice to the Company. Any cancellation or amendment is effective only when acknowledged by the Company.

Cancellation charges may apply, depending on the amount of notice given:

If the Customer cancels more than a reasonable period before the scheduled date, any deposit may be refunded in whole or in part, subject to the Company’s policy at the time.

If the Customer cancels within a shorter notice period, the Company may retain all or part of the deposit and may charge a cancellation fee to cover lost work and allocated resources.

If the Customer fails to be present at the agreed time or does not provide access to the Site, this may be treated as a same-day cancellation and a full or substantial charge may apply.

Where the Customer requests significant changes to the Booking, including changes of date, time, or scope of work, the Company may treat this as a cancellation and issue a new quotation.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that the Goods are suitably packed, protected and ready for transport, unless the Company has specifically agreed to carry out packing services.

Providing accurate and complete information at the time of Booking and notifying the Company promptly of any changes.

Ensuring that access at all Sites is safe, legal and reasonably clear for the Company’s vehicles and personnel.

Arranging any necessary parking permissions, permits or reservations, and paying associated charges, unless expressly agreed otherwise.

Being present, or ensuring that an authorised representative is present, at collection and delivery to direct the Services and sign any necessary documentation.

Securing and removing any personal documents, money, jewellery, and other valuables before the Services commence. The Company does not accept responsibility for such items unless specifically agreed in writing.

8. Items Excluded from Transport

The Company is not obliged to transport Goods that are hazardous, illegal or otherwise unsuitable for carriage. This includes, without limitation:

Explosives, flammable materials, compressed gases, corrosive substances and other dangerous goods.

Illegal items or substances, including controlled drugs or stolen goods.

Perishable goods or items requiring special temperature control.

Animals, pets or other live creatures.

Any item which by its nature may cause damage, contamination or harm.

If the Customer includes such items without the Company’s knowledge, the Customer will be responsible for any resulting loss, damage, cost, or liability. The Company may dispose of, or refuse to transport, any prohibited items without liability.

9. Waste, Disposal and Environmental Regulations

The Company operates in accordance with applicable waste management and environmental regulations. Where the Services include removal or disposal of unwanted items, the following conditions apply.

The Company will only remove waste or unwanted items that it is legally permitted to carry and dispose of. Certain categories of waste may require special handling or may not be accepted.

The Customer must clearly identify items intended for disposal and must not include hazardous or prohibited waste unless specifically agreed and lawfully arranged.

The Company will dispose of waste or unwanted items at authorised facilities. The Customer remains responsible for any items left behind on the Site.

The Customer must not request the Company to fly-tip, dump or unlawfully dispose of any waste. If the Company reasonably believes that a requested disposal would breach legal or regulatory requirements, it will refuse the request and may terminate the relevant part of the Services without liability.

10. Liability and Limits of Responsibility

The Company will exercise reasonable care and skill in the performance of the Services. However, its liability is subject to the following limitations.

The Company is not liable for loss or damage to Goods unless such loss or damage is caused by the Company’s proven negligence or breach of duty.

The Company’s liability for loss of or damage to Goods, where established, may be limited to a reasonable amount per item or per consignment, taking into account the nature of the Goods, the service charge, and any applicable insurance arrangements. Any specific limits will be communicated upon request or as part of the quotation.

The Company is not liable for:

Normal wear and tear, minor scratches, or scuffs occurring in the ordinary course of moving.

Loss or damage resulting from the Customer’s inadequate packing, inaccurate information, or failure to comply with these Terms and Conditions.

Damage to Goods that are inherently fragile, of high value, or easily damaged, such as glass, electronics, artwork or antiques, unless the Company has agreed in writing to provide special handling or additional protection.

Loss or damage where Goods are moved against the Company’s advice, particularly where access routes are restricted or unsuitable.

The Company will not be responsible for any indirect or consequential loss, including loss of profit, loss of income, or loss of business opportunities.

11. Claims and Time Limits

Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably practicable, and in any event no later than a reasonable period after completion of the Services.

The Customer must provide sufficient evidence of the loss or damage, including details of the affected items and, where available, photographs or supporting documentation. The Company may inspect the items or make further enquiries before deciding on any settlement.

Failure to notify the Company within a reasonable time may affect the ability to investigate the claim and may reduce or extinguish the Company’s liability.

12. Access, Parking and Delays

The Customer is responsible for ensuring that access at collection and delivery addresses is suitable for the Company’s vehicles and that any required parking arrangements are in place.

If access or parking is restricted, unsafe, or unavailable, the Company may incur additional time and costs, which may be charged to the Customer. Where access is impossible or presents unacceptable risk, the Company may refuse to carry out part or all of the Services and treat the situation as a cancellation by the Customer.

The Company is not liable for delays caused by circumstances beyond its reasonable control, including severe traffic congestion, accidents, road closures, extreme weather, or other events of force majeure. In such circumstances, the Company will take reasonable steps to minimise disruption and complete the Services as soon as practicable.

13. Insurance

The Company maintains appropriate insurance in respect of its legal liabilities arising from the provision of removal services. This does not replace the need for the Customer to arrange adequate insurance for their Goods during the move.

The Customer is strongly advised to maintain comprehensive insurance cover for all Goods being moved, especially valuable or fragile items. The Company can provide information about its liability cover upon request, but it does not act as an insurance broker for the Customer.

14. Health and Safety

The Company is committed to operating in a safe manner and expects the Customer to support this objective.

The Company may refuse to move items that are excessively heavy, dangerous, or impossible to handle safely with the equipment and personnel available. The Customer must inform the Company of any known risks or hazards at the Sites, including structural issues, unsafe stairs, or other safety concerns.

The Company’s personnel must not be asked to carry out tasks that are unsafe or beyond the agreed scope of the Services.

15. Data Protection and Privacy

The Company will collect and use personal information provided by the Customer for the purpose of administering enquiries, quotations, Bookings and the performance of the Services. Personal data will be handled in accordance with applicable data protection laws.

The Company will not sell the Customer’s personal information to third parties. Information may be shared with trusted service providers or authorities where necessary to deliver the Services or comply with legal obligations.

16. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

The Company will aim to respond to complaints in a fair and timely manner. Making a complaint does not affect the Customer’s statutory rights.

17. Changes to These Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will normally apply to that Booking. The Company may also update the Terms on its website or otherwise make them available upon request.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a Booking with Removal Van Dulwich, the Customer confirms that they have read, understood and agree to these Terms and Conditions.



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Guide price for the hire of a Transit Van /up to 300 cu ft/.

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Testimonials

HOW IT WORKS

Your Best Option for Removal Van Dulwich Hire in SE21

If you’re in the market for a great removals company who will take the hassle out of your relocation, you’ve come to the right place. Whatever you need help with, we’ll send out a fantastic removals team to load everything up and take it to your destination. We include a free estimate with our removal van Dulwich services, so you’ll always know when you’ve got the best value!

  • Call us today and discuss your relocation needs
  • We’ll send a fully-briefed team to your home
  • They’ll help with loading and transporting everything you need

What Our Customers Say

Excellent on Google
4.8 (62)
A

We experienced an easy, stress-free move thanks to two polite and organized movers. They were so helpful! I would recommend Man and Van Dulwich removals without hesitation.

A

Genuinely exceptional service from a caring and attentive team. They made what could have been a stressful process totally manageable. Thanks to all!

A

Excellent moving crew! They managed to finish loading my stuff within two hours.

S

Used them twice and was happy both times. Consistently on time, extremely polite, and professional throughout.

C

Booking was easy, pricing was honest, and the communication from Moving Vans Dulwich was outstanding. Their team was right on schedule, professional, and handled my belongings with care. Highly recommend!

F

Our giant old sofa bed was transported by Van Hire Dulwich' team, who did it swiftly, safely, kindly, with charm and levity.

S

This was my second Removal Van Dulwich experience. They were prompt, respectful, outlined the moving process clearly, and ensured everything went smoothly without stress.

S

Man and Van Dulwich managed the relocation of our office IT equipment and furniture seamlessly. Their team's efficiency and professionalism, coupled with a positive attitude, made this move our best yet.

E

Having experienced this level of efficiency and care from movers was a pleasant surprise. The service we received couldn't have been better.

C

Very prompt and courteous team who worked quickly and efficiently. Pricing was far better than other companies. Highly recommend.

A

Van Hire Dulwich really exceeded my expectations. Every staff member was polite and took special care of my items. I won't hesitate to call them for future moves.

E

Truly professional movers! The staff was efficient, accommodating, and always attentive to our needs. They made our move hassle-free. Highly endorse their services.

A

Fantastic service from start to finish. Team was timely and courteous. Will book again for my next move.

B

Removal Van Dulwich provided an excellent moving experience from start to finish. Their team was professional, efficient, and handled everything with care, making our move far less stressful.

M

Starting from my first call, the process was smooth and pleasant up to the delivery. The office team gave all necessary information, and the movers took extra care in providing assistance.

B

Our move with Moving Vans Dulwich went flawlessly. They're diligent, consistently positive, resourceful, and always ensure premium service.

A

Moving was a positive experience this time, thanks to Van Hire Dulwich. The staff was well-prepared, pleasant, and committed to delivering excellent service.

J

Van and Man Dulwich provided us with an easy and hassle-free move. Their professionalism from packing to unpacking stood out, and they even assisted with some extra items. I'd definitely use their services again.

R

Response was immediate, pricing clear, and rates fair. Polite, careful movers delivered professional service. Highly recommend!

J

Removal Van Dulwich truly stood out for their professionalism. The crew was highly skilled and took care to make sure our move went smoothly and without any problems.

J

Friendly and reliable service from Van and Man Dulwich. They handled everything with professionalism and always kept us informed.

E

From start to finish, the move was handled beautifully. Movers were polite and quick, and not a single item was damaged. Price and communication were both excellent.

E

Booking Van and Man Dulwich was straightforward, their crew fast and very careful, taking all my preferences into account. Have shared their info with loved ones.

B

Moving was effortless thanks to this amazing crew. They handled everything with professionalism, arrived right on time, and took great care in moving my items. Communication was top-notch. Recommend to anyone moving soon!

A

Our moving team was so helpful and considerate. They worked hard and treated our belongings and us with care. Will recommend and hire again.

K

Whether for my business or personal moves, Van and Man Dulwich has repeatedly shown up on time, provided courteous service, and stuck to the budget. The drivers are consistently pleasant and respectful.

J

Their helpfulness and friendliness make them a top choice. Truly enjoyable!

V

Overall great service. The friendly man took care in packing everything safely.

D

Very impressed with the fantastic service. The team's efficient and professional conduct, along with their caring attitudes, made a huge difference in stress levels.

J

The movers' ability to work with such intensity, efficiency, and speed was exceptional. Their unyielding pace and mastery were exactly what's needed when stress levels are high.

C

Faced with fluctuating van hire quotes, I did not stop reaching out. Man and Van Dulwich eventually gave me a decent quote that I accepted, and they delivered stellar service come moving day.

E

Thanks to Man and Van Dulwich for their excellent work moving antique items--a piano and a display unit--from my first-floor flat laden with stairs. My stress vanished!

J

For anyone needing a dependable service, RemovalVanDulwich is highly recommended. They excel in efficiency and being on schedule.

C

Excellent service from Van Hire Dulwich. They were prompt, incredibly efficient, and ensured all belongings were handled with care. Their brilliant communication meant our move was without stress. Can't recommend them enough and will certainly use them for any different move.

J

Every step of the way from start to finish exhibited excellent service. Moving day was seamless, with the team regularly checking in to make sure we were comfortable--a much-appreciated service given the emotional and stressful nature of relocation! No damage befell our furniture, and boxes were placed as labeled.

S

I highly recommend Van Hire Dulwich! They are the pinnacle of efficiency and ease without the hefty price tag.

C

I was fortunate to have two delightful fellows help me! Their politeness and professionalism were commendable. They completed everything I needed in record time, making my move stress-free. Thank you!

A

A brilliant move. Entirely stress-free. The team was splendid, thoughtful, and professional. They treated our belongings with care and addressed all requests. The moving happened briskly with continuous effort. Van Hire Dulwich provides a stress-free moving service.

Z

Truly extraordinary service. Timely, courteous, attentive, and exceedingly professional. Our second move with Removal Van Dulwich met with higher standards than expected. Our recent, challenging move was handled impeccably, with each item arriving in perfect condition.

M

Remarkably fast and responsive! They treated our furniture with respect, making it an easy choice to recommend them.

J

They managed to move everything swiftly and efficiently! The staff was friendly and approachable. Getting a quote was straightforward, and the charges were reasonable. Highly suggest using their service!

D

Amazing, prompt removal service. Very comprehensive and hardworking team. This is the third time I've used them, and I'll definitely hire them again. Everything was perfect. Pleased customer.

T

Moving Vans Dulwich handled everything perfectly! They made my move stress-free and ensured all items arrived without a scratch. Truly a five-star effort!

R

Superb team effort! Outstanding organization, quick response, efficiency, and strength were hallmarks, held together by a vein of positivity. The moving stress was substantially lessened on account of their skillful management. Their expertise covered space budgeting, packing, moving, and assembling essentials flawlessly. It felt like leaving everything in the hands of supportive friends intent on aiding and bringing joy. Spending above lower-priced choices is worth every cent. Moving Vans Dulwich is highly endorsed.

A

Dedicated to their work with friendly partners. A calming presence that reassures. We would recommend Man and Van Dulwich and their staff strongly. Our move was handled excellently.

R

Absolutely fantastic moving experience with Moving Vans Dulwich! From start to end, everything was handled smoothly. The team was prompt, efficient, and careful with our belongings. Thank you!

C

Moving with Removal Van Dulwich was a breeze. Their fantastic team made sure everything went off without a hitch, making the whole process stress-free. I would highly recommend their services for any relocation needs.

L

From start to finish, everything was handled in a helpful and straightforward manner. The staff on the phone readily addressed any questions, and the movers were efficient and careful.

J

The quality of service from Removal Van Dulwich is outstanding. They go the extra mile for their customers. We highly recommend and would use again.

B

Excellent service. Movers were fast, efficient, and very careful. Clear communication and immediate responses. Made a stressful time much easier. Highly recommend RemovalVanDulwich!

A

Removal Van Dulwich delivered impeccable service. Their packing and moving assistance was prompt and professional, significantly lessening our moving stress. Communication was smooth and hassle-free.

S

Highly recommend RemovalVanDulwich. Their preparation and organization are top-notch, making for a stress-free and smooth move. The movers were very nice and polite.

D

Arrived earlier than expected, with efficient packing skills. Extremely considerate with delicate items such as glass and plants. Quick, friendly, and utterly professional. Would recommend and use again.

S

Great service: easy and hassle-free pick up and drop off with regular shipment updates.

S

The entire moving team and those delivering boxes were deeply professional and made the move simple. They handled everything and were very meticulous about my sensitive possessions.

K

This removal company knew what it was doing. Van Hire Dulwich sent over an excellent team to work on my job. It wasn't an easy job either. Their competent team knew just how to handle things. The way they went about things eased my stress levels.

E

I highly recommend this company for any size of move!

M

I am grateful to have chosen Removal Van Dulwich for my move, as they provided exceptional service with professionalism and diligence.

K

I was absolutely dreading our office removals, but we hired Moving Vans Dulwich and it went perfectly. No disruption or down time, and everything was well organised from start to finish. Would definitely use again.

S

It was great to see how committed the team was to providing excellent service by arriving early - 15 minutes before the designated time - and making sure everything ran smoothly.

L

Man and Van Dulwich exceeded all my expectations and made my relocation process smooth and effortless.

S

The movers were great. Friendly, responsive to my questions, and most of all, polite. I had nothing but respect after the house moving. RemovalVanDulwich is great.

Contact us

Company name: Removal Van Dulwich
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 7 Carson Rd
Postal code: SE21 8HT
City: London
Country: United Kingdom
Latitude: 51.4400590 Longitude: -0.0945810
E-mail: [email protected]
Web:
Description: We are head and shoulders above the rest moving companies in Dulwich, SE21 and that’s why we are your best choice! Call us now.